COVID-19 PANDEMIC IMPACT ON EXPRESS SHIPPING GUARANTEES
Due to the worldwide pandemic, all UPS 2nd Day Air and Express services are not guaranteed. We kindly ask for your understanding as we are all doing our best through these times.
Please understand that we are doing the best we can in packing and shipping your orders to try to meet the promised delivery times, however since the pandemic started there has been a massive spike in e-commerce leading to a huge spike in volumes for FedEx, UPS, and USPS. As a result, all shipping carriers are all currently near or at maximum network capacity volume levels and have announced a temporary suspension of all money-back guarantees on all expedited shipment commitments.
Due to this temporary pause on money-back guarantees from all shipping carriers, we are also unable to offer money-back guarantees on shipping charges paid on all orders if shipping carriers are unable to meet delivery time commitments. In cases where packages are lost, damaged, or mis-delivered, we are committed to getting your package to you as the soonest time possible. We are sincerely grateful for your business and thank you for your understanding during this time. We hope everyone is staying safe and well!
Please contact us with any questions or concerns. Due to Covid-19, our telephone lines are limited, please try to email us first at firstname.lastname@example.org and we will try our best to respond promptly!